At Luxe Lingerie Shop, we understand that anticipation is part of the pleasure when you’ve treated yourself to exquisite intimate apparel. That’s why we’ve crafted a delivery service as refined as our collections—combining reliability with the discretion our discerning clients expect.

“We believe your lingerie should arrive with the same care and attention we devote to designing it—whether you’re in Chelsea or Cape Town.”

Your Delivery Options

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Express Courier Service (£12.95)

For those moments when you simply can’t wait to slip into something extraordinary. Our premium delivery partners (DHL/FedEx) ensure your carefully wrapped package arrives in 10-15 business days after dispatch. Includes full tracking and signature confirmation.

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Complimentary Standard Shipping

Orders over £50 qualify for our free EMS shipping—perfect when you’re building a capsule collection or selecting bridal trousseau pieces. Delivery typically completes within 15-25 business days with basic tracking included.

The Luxe Delivery Experience

Every order receives our signature treatment:

  • Discreet Packaging: Plain outer packaging with no brand markings—because your lingerie choices are yours alone
  • Handling Care: Our Chelmsford team personally inspects each item before its journey begins
  • Real-Time Updates: Shipping notifications sent to [email protected] with tracking links
  • Global Reach: Serving confident women worldwide (excluding select remote regions in Asia)

Important Delivery Notes

Please allow 1-2 business days for order processing—this ensures your delicate pieces are prepared with the attention they deserve. Delivery estimates begin from dispatch date, not order date.

Customs fees may apply for international orders outside the UK. We recommend checking your local import regulations—our customer care team can provide documentation details if required.

Our Returns Promise

Should anything not fit your vision of perfect, we offer 15 days from delivery date for returns. While we can’t refund original shipping costs, we’ll guide you through our simple returns portal for a stress-free experience.

Questions about delivery? Our intimate apparel specialists are always available at [email protected]. We respond within 24 hours—because your confidence shouldn’t wait.

With love and lace,
The Luxe Lingerie Shop Team