Your confidence and comfort are our priority. Below you’ll find answers to common questions about our luxurious lingerie and services.

Product Information

Q: What sizes do you offer for your lingerie?
A: We cater to diverse body types with inclusive sizing, including special collections for DD+ sizes in bras, bodysuits, and sets. Each product page specifies available sizes.
Q: How do I choose the right size for my lingerie?
A: We provide detailed size guides for each category (bras, bodysuits, etc.). For bridal lingerie or special occasion pieces, we recommend consulting our virtual fitting specialists at [email protected].
Q: Are your products suitable for sensitive skin?
A: Our Elevated Essentials collection uses hypoallergenic fabrics, and many pieces feature seamless designs for maximum comfort. Look for the “Eco” label for organic cotton options.

Ordering & Account

Q: How do I track my order?
A: You’ll receive real-time updates sent to your registered email (including tracking links) as soon as your order dispatches from our Chelmsford studio.
Q: Can I modify my order after placing it?
A: We process orders quickly to ensure prompt delivery. If you need to make changes, please contact us within 2 hours at [email protected] with your order number.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure global transactions. All payments are processed through encrypted systems.

Shipping & Delivery

Q: What are my delivery options?
A: We offer two refined services:
✈ Express Courier (£12.95): 10-15 business days via DHL/FedEx with full tracking
🎁 Complimentary Standard (orders over £50): 15-25 days via EMS with basic tracking
Q: Why does delivery take 10-25 business days?
A: Each piece undergoes personal inspection by our Chelmsford team before its carefully prepared journey. International customs processing may add to delivery times.
Q: Do you ship to my country?
A: We serve confident women worldwide, excluding select remote regions in Asia. During checkout, our system will confirm if we deliver to your address.

Returns & Exchanges

Q: What is your return policy?
A: We offer 15 days from delivery for returns. Items must be unworn with original tags and packaging. While we can’t refund original shipping costs, our returns portal makes the process effortless.
Q: How do I return bridal lingerie or special occasion pieces?
A: Bridal items require extra care – please contact us at [email protected] before initiating returns for personalized guidance.
Q: When will I receive my refund?
A: Refunds are processed within 5 business days after we receive your return. You’ll receive email confirmation when completed.

Special Requests

Q: Can you gift-wrap my order?
A: All orders receive our signature discreet packaging. For special gift requests, email us before ordering – we’re happy to include handwritten notes or arrange surprise deliveries.
Q: Do you offer bridal consultation services?
A: Absolutely. Our intimate apparel specialists provide complimentary virtual consultations for bridal trousseaus. Book via [email protected].

Still have questions? Our lingerie connoisseurs are available at [email protected]. We respond within 24 hours – because feeling confident in beautiful lingerie shouldn’t wait.

With love and lace,
The Luxe Lingerie Shop Team