Welcome to Luxe Lingerie Shop. These Terms and Conditions govern your use of our website (www.chiclingerietrends.com) and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Our Commitment to You

At Luxe Lingerie Shop, we curate exquisite intimate apparel for discerning customers who appreciate quality, elegance, and exceptional service. These terms reflect our commitment to transparency and your satisfaction.

2. Website Use

2.1 Eligibility

You must be at least 18 years old to purchase from our site. By placing an order, you confirm you meet this requirement.

2.2 Account Responsibility

When creating an account:

  • You must provide accurate, current information
  • You are responsible for maintaining confidentiality of your login details
  • You must notify us immediately of any unauthorized account use

3. Product Information

3.1 Product Descriptions

We take great care to accurately describe our:

  • Bridal lingerie sets and gifts
  • DD+ collections (bras, bodysuits, and sets)
  • Elevated Essentials and fashion hosiery
  • Special collaborations (e.g., BB x Ashley Williams)

Colors may vary slightly due to screen settings. Please refer to size charts for accurate fitting.

3.2 Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

4. Orders & Payments

4.1 Order Process

Your order represents an offer to purchase which we accept when we send shipping confirmation. We process orders within 1-2 business days (longer during peak periods).

4.2 Pricing

All prices are in GBP (£) and inclusive of VAT where applicable. We reserve the right to correct pricing errors.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is taken at time of order. For security, we may request additional verification.

5. Shipping Policy

5.1 Delivery Areas

We ship worldwide except to certain Asian countries and remote regions. Contact us for specific country inquiries.

5.2 Shipping Options

  • Standard Shipping (£12.95): Via DHL/FedEx, delivered within 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS, delivered within 15-25 business days after dispatch

Delivery times are estimates, not guarantees. Customs delays may occur for international orders.

6. Returns & Exchanges

6.1 General Policy

We accept returns/exchanges within 15 days of delivery. Items must be:

  • Unworn, unwashed with tags attached
  • In original packaging with order confirmation

6.2 Non-Returnable Items

For hygiene reasons, these can only be exchanged if defective:

  • Bridal lingerie sets
  • Bodysuits (standard and DD+)
  • Bra & Brief/Thong sets

6.3 Return Process

Email [email protected] within 15 days to request an RMA number. Return to:

Luxe Lingerie Shop Returns
98 The Vineyards
Chelmsford, GB CM1I 4TC
United Kingdom

6.4 Refunds

Refunds are issued to the original payment method within 5-10 business days after we receive and inspect your return. Original shipping fees are non-refundable.

7. Intellectual Property

All content on our site (images, text, designs) is our property or licensed to us and protected by copyright. You may not reproduce any content without express written permission.

8. Limitation of Liability

Luxe Lingerie Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays beyond our reasonable control (e.g., natural disasters, pandemics)
  • Incorrect care of delicate lingerie items

Our total liability for any claim related to your order shall not exceed the order’s total value.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we handle your personal information.

10. Changes to Terms

We may update these terms periodically. The current version will always be available on our website. Continued use after changes constitutes acceptance.

11. Governing Law

These terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of English courts.

12. Contact Us

For questions about these terms, please contact our lingerie specialists at [email protected].

With appreciation for your trust in Luxe Lingerie Shop,

The Luxe Lingerie Shop Team